Let's Connect:

REACH OUT TO US

Your voice matters to us at Second Pull! Feel free to reach out with any questions or feedback about our weightlifting app. Contact us through any of the contact methods below.

EMAIL

info@secondpull.com

FORM

Fill out contact form below on this page ↓

APP

Settings → Help → Contact Support

FAQs

Get answer to your question from our FAQs section

Contact Us

Frequently Asked Questions

Second Pull is an app designed to meet the needs of Weightlifting athletes.
You can utilize your account on multiple devices, but only 1 device can be active at a time.
Yes, in order for Second Pull app to function an internet connection is needed.
An account is needed to keep your achievements, progress, and programs in a place just for you.
From plate calculators, lifting displays and program management, Second Pull is packed with features and capabilities to benefit everyone on a Weightlifting journey.
Your data is deleted from our database, including your personal records, progress, and custom programs.
Second Pull is for everyone on a Weightlifting journey.
Second Pull specializes in a frictionless program entry for custom programs, such as a program from a coach. Modification of prescribed programs, while in the middle of the program is an upcoming feature.
Second Pull support iOS and Android devices.
Yes, each paid plan starts off as a 14-day trial, so you can ensure Second Pull is right for you.

After downloading the app, click the "Register" button, and follow the prompts to complete your account.
This feature is only available in a "paid account". Hit the "Submit Program Button" from the Home Lobby.
On the login screen, tap "Forgot Password" and follow the instructions sent to your email.
Head to your device’s appropriate application store (Apple App Store, or Google Play Store), search for “Second Pull”, and download and install the app and accept the Terms & Conditions, open the app on your phone and following the on-screen guide.
Go to "Profile & Settings". Then choose "Delete Account", then follow the on-screen prompts.
Please send us and email at info@secondpull.com or send us a note via the "Feedback" button on your app.
Hit the "Send Feedback" button in the app or use the "Contact Form" in the Contact Page on our website or send us an email.
Go to "Profile & Settings" → "Update Email" → then follow the on-screen prompts.

Note: does not apply when using "Sign in with Apple", or "Sign in with Goole".
Check under "Profile & Settings" and enable notifications. If you're still not receiving notifications, send us an email.

For iPhone users, visit Apple’s page on requesting refunds:

https://support.apple.com/en-us/118223

For Android users, visit the Google Play Help page and see the “Refunds & returns” section:

https://support.google.com/googleplay?sjid=8117102861406363437-NC#topic=3364671
For iPhone users, visit Apples page on cancelling subscriptions:

https://support.apple.com/en-us/118428

For Android phone users, visit Google Play Help page:

https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid&sjid=8117102861406363437-NC
Second Pull does not take any credit card information; your payment methods are handled through Apple App Store and Google Play. Please head to the appropriate app store to update your payment information.
Go to your "Apple App account" or "Google Play account" and request a pause in service.
No, your billing date is tied to the date you start your subscription.
Payments and methods are handled through your App Store (Apple) (Google).
Billing history can be found in your "Apple app account" or "Google play account".
Failed payments are processed in accordance with the appropriate app store's policies and procedures.